Terms of service



Terms and Conditions


  • Cancelation

  1. NO CANCELATIONS allowed regardless of weekly or monthly subscription. In any instance the dieter would not be able to receive the meals, it will still be delivered and dieter shall be responsible for the delivery afterwards.

  • Delivery Time

  1. The food is delivered every night before consumption, Sunday to Thursday, between 6:00 pm to 10:30 pm, latest at 11:00 pm. Delivery time may vary every day, there are no time commitments.
  2. In case of uncontrollable circumstances such as inclement weather, accidents, or other rider and road related incidents, our latest delivery time is 11:00 pm. In cases such as these, you will be informed by the Healthy Foodie Manila partner that you signed up with.
  3. If you will not be around during the estimated delivery time, kindly inform us immediately. If possible, please make arrangements with someone to accept the delivery for you, such as the village/lobby guard or a member of your household. For condominiums or villages please leave an authorization letter granting us permission to deliver your food at the lobby or to the guard. You may also leave a cooler or a cooled insulated bag for our rider to put the food in. However, please refrigerate the meals immediately upon receipt.
  4. If you are picking your food up from a receptionist or guard, please double check the name on the loot bag to make sure you received the correct food delivery. There might be other deliveries made in the same establishment.
  5. In case your meals will be received by another person, you may also provide us with a direct contact number and name of the person in charge.
  6. During delivery and you’re not around after all attempts to reach you via sms & calls with the number you provided and there’s still no advise within 15 minutes. The meals will be dropped using the following ways: leave to receptionist or guard if permitted by the management; hang to the gate securely or at the front door or other possible ways to securely leave your meals. Healthy Foodie Manila will not be held liable to whatever happens to your meals afterwards. Delivery will be cancelled if no ways possible to leave the meals but it will still be charged.

  • Safekeeping

  1. Refrigerate your food immediately upon receipt to keep it fresh before consumption.
  2. Please do not put the meals in the freezer as this will wilt down vegetables like the salad greens and might affect the appearance of some ingredients of the food.
  3. In case you’re not around to accept the delivery personally, we require your food to be chilled. If it will be stored in a lobby, guard house, or another similar place, please make sure that it is not humid.
  4. Please be reminded that the guards/receptionist will be liable in case the food was endorsed or delivered to them.
  5. All meals are prepped, carefully plated and packed in our commissary. There may be times that they will arrive a bit shaken and out of the original plating but rest assured the nutrients and ingredients are not compromised.

  • Reheating

  1. Your meal should be reheated in the microwave from 15 seconds up to a maximum of 30 seconds to avoid over cooking.
  2. In case you don’t have a microwave, you can also reheat it through the stovetop. Kindly place it in another container.
  3. If you are not used to eating brown or red rice, we advise you to add 1 tablespoon of water in your rice before reheating.
  4. Kindly remove the lid and the sauce cup (if there is any) before reheating.

  • Spoilage

  1. In case of spoilage, please inform us as soon as possible and attach a photo of the food for inspection and further action.
  2. Please be reminded that some meals smell funny when you open them, or even after you reheat them. Don’t worry as they normalize as soon as you air them out. To better understand the composition of the food, contact your Healthy Foodie Manila partner.
  3. In case you are still unsure, you can check the food to see, if it is unusually moist or watery – this is one of the most common signs of spoilage.
  4. Kindly message the hotline you signed up with, as soon as possible, for any food concerns.

  • Plant-based Organisms/Foreign object

  1. Our vegetables & fruits are delivered fresh and pesticide-free. Our kitchen staffs clean and check everything to ensure that no plant-based organisms make it to your meals.
  2. Always check your food before consumption especially plant-based meals like salads, in case you see plant-based organisms such as worms or snails please inform us and kindly attach a picture for inspection and further action.
  3. Since these plant-based organisms are not harmful but mere proofs that the vegetables and fruits are fresh & pesticide free, after an internal investigation we can refund the affected meals or we can send an extra set on the next delivery.
  4. Kindly contact us through the number/hotline that you signed up with as soon as possible for any food concerns.
  5. We follow impeccable food handling procedures same goes with our suppliers but we still encourage you to always check your food before consumption. Should there be any instance of a foreign material such as bones, labels, plastics or any object that raises your concern on the food security. Kindly contact your HFM partner with a photo of the whole meal so we can send replacement the fastest time possible. Rest assured that the matter will be taken seriously and will be investigated internally.

  • For Pregnant Women

  1. While we understand the importance of nutrition and a balanced diet for pregnant women, we highly recommend that you consult your physician regarding our programs and menu before you sign up.
  2. We will also request a list of the food that you need to avoid or food that you are not fond of eating.
  3. We also suggest the calorie count of 1800 to 2000 calories on top of your regular food consumption.

  • 20-Day Program

  1. Sign up for our Slim & Fit 20-day program and you may save up to P1600 since the delivery charge for the entire 20 days is waived.
  2. Sign up for our LCHP 20-day program and save an additional P1000 on total billing.
  3. The 20-day program is valid for any full-priced diet program (4 meals/day at 5 days/week).
  4. If you want to increase the calories in your program (ex. from 1200 to 1500 calories) all you have to do is to pay the additional amount for the remaining days. Delivery will still be free. As long as it will remain on the same program (Slim & Fit or Low Carb High Protein).
  5. If you want to switch from Slim & Fit to LCHP or vice versa, you will need to pay the full amount for the remaining days. You can reapply for the 20-day program once the 20 days you originally signed up for are completed.
  6. Payment must be settled in full on or before the first delivery.
  7. Subscription must be for 4 consecutive weeks. No cancellations allowed.

  • Subscription

  1. Please do message only one of our hotlines (not all) to avoid any miscommunication or doubled subscription in a certain week.
  2. We would like to remind you that each hotline is handled by a different marketing officer. If you sign up with 2 different hotlines and 2 sets were delivered, they will be charged to you accordingly.
  3. Please do give us ample time to answer your inquiries or concern. If it is an urgent matter, we suggest that you give us a call instead. (inquiries and concerns will be answered within 15 mins to 1 hour after sending your message)
  4. We also suggest that you send us an SMS or personal messages through FB or IG for any concerns. You can also send your inquiries via SMS or Viber through one of our hotlines. Kindly take note that our social networking sites and hotlines are being handled by different marketing officers. We highly recommend that you ask for their name in case you need to contact them through another hotline.
  5. Billing details and other instructions will be sent via SMS so kindly provide your ACTIVE cellphone number.
  6. Subscription will not proceed if you do not settle the billing within the timeframe agreed, or if you do not acknowledge the billing details that was sent.
  7. Kindly take time to read and understand the instructions and billing details that we sent to you before acknowledging.
  8. Signing up to any Healthy Foodie Manila service via SMS, Facebook, Instagram, email or other form of communications constitute that dieter/customer are fully entrusting their diet to the expertise of Healthy Foodie Manila any health concerns incurred during the service will be at the dieter/customer’s own risk.
  9. Healthy Foodie Manila reserves the right to refuse giving service to any dieter/customer at its reasonable discretion.

  • Payment

  1. You can process a payment with us through bank deposits or online transfers through BDO or BPI.
  2. Please transact with us only through our legitimate accounts:
  • BDO: 004050297550 (savings)
  • BPI: 0430010344 (current)
  • Account Name: Rocky A. Lubrico                                                                                                                                                   
  1. You can make a payment until Friday to be included on the first delivery of the week. If you signed up over the weekend, you may pay until Monday.
  2. You can also make a payment upon delivery through cash or check, but for our riders’ safety, please do so only if you are not able to make a bank payment.
  3. We only accept COD until the Wednesday delivery. For COD payment, it must be settled on your first delivery.
  4. Any overpayment shall be claimed in 30 working days from the date of payment either through refund or credit to a new subscription. If unclaimed, the excess payment shall be considered nullified regardless of client's reason on why it cannot be utilized in the 30-day period.

  • Health Concerns

  1. For pregnant women, minors, senior citizens, and those with health conditions, we highly recommend that you consult a physician before signing up for any of our programs.
  2. Please do indicate your specific food restrictions on the sign-up form.
  3. If you are not able to provide us with a doctor’s recommendation, you will be signing up at your own risk. Healthy Foodie Manila will not be liable for any unfavorable results from our progIn light of the COVID-19 pandemic, Healthy Foodie Manila ensures that it consistently passes the highest level of health & safety standard with complete certifications from respective government agencies observing food & production companies. All personnel are required to strictly follow hygiene and sanitation procedures with extra measures in place to prevent cross contamination from food prep to food handling. Healthy Foodie Manila shall not be held liable for any health concerns observed during the Enhanced Community Quarantine period. Upon resume of service, Healthy Foodie Manila remains vigilant on any updates regarding COVID-19 and would follow any safety rules imposed by authorities.